Frequently Asked Questions

Arrival & Move‑in Information

Overview: A smooth move‑in starts with preparation—read your welcome pack, book a slot, and label everything.

Before you travel:

1. Check your move‑in date/time slot in the SEID portal.
2. Download your QR code for key collection and bring photo ID.
3. Pre‑book parking/unloading (if available).

On the day:

1. Collect keys at Reception; complete room inspection within 24–48 hours.
2. Locate fire exits and assembly points; read house rules.
3. Connect to Wi‑Fi (details in your welcome pack).

What to bring (suggested):

1. Bedding, towels, hangers; basic cookware; surge‑protected extension.
2. University documents, NHS/medical details, personal prescriptions.

FAQs:

1. Q: I’m arriving late—what do I do? → Tell Reception via the portal; security can facilitate late key collection.
2. Q: Can family help me move in? → Yes—please follow parking/time‑slot guidance.