Categories

All FAQs
All Accommodation FAQs Arrival & Move-in Information Deposit & Refund Queries Disability & Medical Requirements Emergency Accommodation Maintenance & Repair Move out & End of Tenancy Rent & Payment Issues
All Student Finance FAQs Bursaries & Scholarships Late or Missed Payments Student Loans Tuition Fees Payment

Frequently Asked Questions

Find answers to common questions about our services.

Emergency Accommodation

Overview: Short‑term rooms for students who lose access to housing or face immediate risk (fire, flood, unsafe conditions, domestic issues).

How to request:

  1. If you’re in danger, call Emergency Services first.
  2. Then contact SEID Emergency Housing via the 24/7 line in the app.
  3. Submit a brief incident description; we’ll allocate a safe room or partner hotel.

Costs & funding:

  1. Emergency stays are subsidised; in many cases no upfront payment is required.
  2. We’ll discuss funding/hardship options once you’re safe.

Duration & move‑on: Typically 2–14 nights while a longer‑term plan is arranged (room move, repairs, or new tenancy).

Safeguarding & confidentiality: Your information is handled discreetly; only essential staff are informed.

What to bring: ID, medications, phone/charger, essentials; storage for additional items may be limited.

FAQs:

  1. Q: Can a friend stay with me? → Case‑by‑case based on safety and availability.
  2. Q: Will this affect my tenancy? → No—emergency housing is a protective measure, not a penalty.


No FAQs found matching your search.