Frequently Asked Questions
Find answers to common questions about our services.
Late or Missed Payments
Overview: Act fast—silence makes charges worse.
Immediate steps:
- Confirm amount due in the Finance dashboard.
- Open a ‘Payment Difficulty’ ticket explaining the cause and when you can pay.
- Ask for a revised schedule or short deferral; upload evidence.
Possible penalties: Late fee, academic hold, graduation block; visa implications for international students—speak to International Support.
FAQs:
- Q: I never got a reminder—do I still owe late fees? → Yes; reminders are courtesy notices—responsibility remains with you.
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