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Frequently Asked Questions

Find answers to common questions about our services.

Move Out & End of Tenancy

Overview: Ending well saves money. Clean thoroughly, return keys on time, and photograph your room after you’ve finished.

Notice & eligibility: Most contracts end automatically on the date shown; early release usually requires a replacement tenant or exceptional grounds.

Checklist (72–0 hours before you leave):

  1. Defrost/clean fridge/freezer; wipe cooker, bathroom, and surfaces.
  2. Remove all waste and personal belongings; recycle where possible.
  3. Return furniture to original layout; repair minor wall marks if permitted.
  4. Take dated photos of each room after cleaning.

Key return: Hand keys to Reception or use the drop‑box (sealed, labelled envelope). Late returns can incur charges.

Mail redirection: Set up with the postal service; we cannot forward mail long‑term.

FAQs:

  1. Q: Can I leave items for next residents? → Only via approved donation schemes—otherwise disposal may be chargeable.
  2. Q: Do I have to be present at inspection? → Not required, but recommended to discuss findings in real time.


Move Out & End of Tenancy

Overview: Ending well saves money. Clean thoroughly, return keys on time, and photograph your room after you’ve finished.

Notice & eligibility: Most contracts end automatically on the date shown; early release usually requires a replacement tenant or exceptional grounds.

Checklist (72–0 hours before you leave):

  1. Defrost/clean fridge/freezer; wipe cooker, bathroom, and surfaces.
  2. Remove all waste and personal belongings; recycle where possible.
  3. Return furniture to original layout; repair minor wall marks if permitted.
  4. Take dated photos of each room after cleaning.

Key return: Hand keys to Reception or use the drop‑box (sealed, labelled envelope). Late returns can incur charges.

Mail redirection: Set up with the postal service; we cannot forward mail long‑term.

FAQs:

  1. Q: Can I leave items for next residents? → Only via approved donation schemes—otherwise disposal may be chargeable.
  2. Q: Do I have to be present at inspection? → Not required, but recommended to discuss findings in real time.


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