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All FAQs
All Accommodation FAQs Arrival & Move-in Information Deposit & Refund Queries Disability & Medical Requirements Emergency Accommodation Maintenance & Repair Move out & End of Tenancy Rent & Payment Issues
All Student Finance FAQs Bursaries & Scholarships Late or Missed Payments Student Loans Tuition Fees Payment

Frequently Asked Questions

Find answers to common questions about our services.

Rent & Payment Issues

Overview: Rent obligations are defined in your licence/tenancy. This article covers how rent is calculated, how to pay, what to do if you fall behind, and how to evidence payments.

How charges are calculated:

  1. Contracted amount (weekly × weeks in residence or termly blocks).
  2. Optional services (e.g., en‑suite, parking) are billed separately where applicable.
  3. Utility costs: included in most halls; metered in some private residences.

Payment methods:

  1. Online card payment via SEID portal (fastest, instant receipt).
  2. Direct Debit (Valid accounts): aligns with instalment plans.
  3. Bank transfer: include your Student ID and Housing Reference in the narrative.
  4. Sponsor payment (parent/employer/embassy): submit a Sponsor Letter so Finance can reconcile.

Scheduling & alignment to loans: If your student loan/bursary lands after the rent due date, raise a ‘Payment Timing’ ticket in the portal before the due date to arrange a short grace period.

Arrears & repayment plans: If you miss a due date, contact Accommodation Finance within 5 working days to set a plan. Non‑response triggers escalations and can restrict services.

Hardship support: You may qualify for short‑term hardship funds. Prepare bank statements (last 30–90 days), proof of loan delay/sponsor letter, and a brief impact statement.

Step‑by‑step: Making an online payment:

  1. Go to SEID Portal → Accommodation → ‘Make a Payment’.
  2. Select invoice(s), choose method, and confirm billing address.
  3. Download receipt PDF; keep it with your records.

Evidence checklist:

  1. Payment receipt/bank proof (date, amount, reference).
  2. Correspondence with Finance about grace periods/arrangements.
  3. Tenancy reference and Student ID on all communications.

FAQs:

  1. Q: My loan arrives two days after rent is due—will I be fined? → Tell us in advance; we usually grant a brief grace period when evidenced.
  2. Q: Can my sponsor pay directly? → Yes. Provide their details and ensure the payment includes your references.
  3. Q: Can I split payments across two cards? → Yes via the portal—submit two transactions against the same invoice.

When to escalate: If a promised payment hasn’t appeared after 5 working days or you receive a ‘Notice of Breach’, raise an urgent ticket and phone Accommodation Finance.

Rent & Payment Issues

Overview: Rent obligations are defined in your licence/tenancy. This article covers how rent is calculated, how to pay, what to do if you fall behind, and how to evidence payments.

How charges are calculated:

  1. Contracted amount (weekly × weeks in residence or termly blocks).
  2. Optional services (e.g., en‑suite, parking) are billed separately where applicable.
  3. Utility costs: included in most halls; metered in some private residences.

Payment methods:

  1. Online card payment via SEID portal (fastest, instant receipt).
  2. Direct Debit (Valid accounts): aligns with instalment plans.
  3. Bank transfer: include your Student ID and Housing Reference in the narrative.
  4. Sponsor payment (parent/employer/embassy): submit a Sponsor Letter so Finance can reconcile.

Scheduling & alignment to loans: If your student loan/bursary lands after the rent due date, raise a ‘Payment Timing’ ticket in the portal before the due date to arrange a short grace period.

Arrears & repayment plans: If you miss a due date, contact Accommodation Finance within 5 working days to set a plan. Non‑response triggers escalations and can restrict services.

Hardship support: You may qualify for short‑term hardship funds. Prepare bank statements (last 30–90 days), proof of loan delay/sponsor letter, and a brief impact statement.

Step‑by‑step: Making an online payment:

  1. Go to SEID Portal → Accommodation → ‘Make a Payment’.
  2. Select invoice(s), choose method, and confirm billing address.
  3. Download receipt PDF; keep it with your records.

Evidence checklist:

  1. Payment receipt/bank proof (date, amount, reference).
  2. Correspondence with Finance about grace periods/arrangements.
  3. Tenancy reference and Student ID on all communications.

FAQs:

  1. Q: My loan arrives two days after rent is due—will I be fined? → Tell us in advance; we usually grant a brief grace period when evidenced.
  2. Q: Can my sponsor pay directly? → Yes. Provide their details and ensure the payment includes your references.
  3. Q: Can I split payments across two cards? → Yes via the portal—submit two transactions against the same invoice.

When to escalate: If a promised payment hasn’t appeared after 5 working days or you receive a ‘Notice of Breach’, raise an urgent ticket and phone Accommodation Finance.

Rent & Payment Issues

Overview: Rent obligations are defined in your licence/tenancy. This article covers how rent is calculated, how to pay, what to do if you fall behind, and how to evidence payments.

How charges are calculated:

  1. Contracted amount (weekly × weeks in residence or termly blocks).
  2. Optional services (e.g., en‑suite, parking) are billed separately where applicable.
  3. Utility costs: included in most halls; metered in some private residences.

Payment methods:

  1. Online card payment via SEID portal (fastest, instant receipt).
  2. Direct Debit (Valid accounts): aligns with instalment plans.
  3. Bank transfer: include your Student ID and Housing Reference in the narrative.
  4. Sponsor payment (parent/employer/embassy): submit a Sponsor Letter so Finance can reconcile.

Scheduling & alignment to loans: If your student loan/bursary lands after the rent due date, raise a ‘Payment Timing’ ticket in the portal before the due date to arrange a short grace period.

Arrears & repayment plans: If you miss a due date, contact Accommodation Finance within 5 working days to set a plan. Non‑response triggers escalations and can restrict services.

Hardship support: You may qualify for short‑term hardship funds. Prepare bank statements (last 30–90 days), proof of loan delay/sponsor letter, and a brief impact statement.

Step‑by‑step: Making an online payment:

  1. Go to SEID Portal → Accommodation → ‘Make a Payment’.
  2. Select invoice(s), choose method, and confirm billing address.
  3. Download receipt PDF; keep it with your records.

Evidence checklist:

  1. Payment receipt/bank proof (date, amount, reference).
  2. Correspondence with Finance about grace periods/arrangements.
  3. Tenancy reference and Student ID on all communications.

FAQs:

  1. Q: My loan arrives two days after rent is due—will I be fined? → Tell us in advance; we usually grant a brief grace period when evidenced.
  2. Q: Can my sponsor pay directly? → Yes. Provide their details and ensure the payment includes your references.
  3. Q: Can I split payments across two cards? → Yes via the portal—submit two transactions against the same invoice.

When to escalate: If a promised payment hasn’t appeared after 5 working days or you receive a ‘Notice of Breach’, raise an urgent ticket and phone Accommodation Finance.

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